Nam Air Baggage Policy

Traveling with NAM Air means you should be informed about their baggage policy to ensure a smooth journey. Whether you’re flying domestically or internationally, understanding the rules regarding luggage is essential to avoid paying extra fees. The NAM Air baggage policy indicates the specific size and weight restrictions you must follow. This article will guide you through its policy, including allowances, fees, and tips for handling lost or damaged baggage.

Rules and Regulations

NAM Air, operated by its parent company Sriwijaya Air, offers a range of baggage options to suit your travel needs. From prepaid baggage packages to allowances for carry-on and checked luggage, NAM Air provides clear guidelines to help you prepare for your flight. Let’s understand the specific rules and regulations mentioned in NAM Air baggage policy:

• When flying with NAM Air you are entitled to free checked luggage that must be under 20 kg for Boeing aircraft and 10 kg for ATR planes. Additionally, you are allowed to bring 1 piece of carry-on bag under 7 kg of weight and a 58 x 46 x 23 cm size for all travel classes.
• You must follow the NAM Air baggage size and weight limits which are 32 kg in weight and 81 x 119 x 119 cm in dimensions.
• If your baggage exceeds the allowed free or prepaid limits on NAM Air, excess baggage fees will apply. The fees are based on the weight of the baggage and can vary depending on the specific conditions of your flight.
• You can save on baggage costs by purchasing prepaid NAM Air baggage packages through their website. These packages are available in increments of 5 kg, 10kg, 15 kg, and 20 kg and must be bought at least 4 hours before your scheduled departure.
• NAM Air charges additional fees for sports equipment such as diving gear, golf clubs, and bicycles. These fees are structured based on the weight of the equipment and vary for specific routes.
• You must know, that when you book prepaid baggage with NAM Air, then it is not exchangeable. Like if you change your flight roots then the prepaid baggage will not be applied. Similarly, it is not bookable, if you change your departure dates then the pre-booked baggage will not apply to the new itinerary.
• Before booking prepaid baggage with NAM Air, you must be aware of the fact that it is non-refundable. However, if your flight is canceled or you face irregularity from NAM Air, then the purchased prepaid baggage can be refunded. 
• Surfboards are not included in the free or prepaid NAM Air baggage allowance and must be checked in separately. The maximum dimensions for a surfboard are 230 cm in length and 60 cm in width.
• You must check in your luggage keeping the NAM Air check-in policy & deadlines in mind.
• If you experience any issues with lost, delayed, or damaged baggage on NAM Air, report immediately to the airline staff for assistance and resolution.

NAM Air Baggage Allowance

NAM Air offers a structured baggage allowance policy, providing you with options for both checked and carry-on luggage. Additionally, with some applicable charges, you are allowed to carry excess baggage with NAM Air. This air carrier also provides a convenient option of prepaid baggage which can be booked in advance as per your needs. 

Checked Baggage Policy

NAM Air’s checked baggage allowance is set at 20 kg for Boeing jet aircraft and 10 kg for ATR planes. However, you can also enjoy the convenience of NAM Air prepaid baggage. This service allows you to purchase additional baggage weight in advance through the airline’s website at a lower cost than at the airport. 

• The pre-paid packages start from 5 kg and go up to 20 kg. 
• As per the NAM Air baggage policy, prepaid baggage must be bought at least 4 hours before your scheduled departure. 
• These baggage prices will be included in your ticket. 

Carry-On Baggage Policy

As a passenger on NAM Air, you are allowed to bring free cabin luggage of up to 7 kg of weight.

• The bag dimensions should not exceed 58 x 46 x 23 cm. 
• As per NAM Air baggage policy, you can also carry Zam-zam water of up to 5 kg if you’re traveling on a group booking. 

Excess Baggage Policy 

If your luggage exceeds the prepaid or free baggage allowance, you’ll need to pay for NAM Air excess baggage at the normal rate. 

• The maximum weight allowed for a single piece of luggage is 32kg.
• Excess baggage dimensions not exceeding 81 x 119 x 119 cm (L x W x H). 

It’s important to note that excess baggage is charged according to the existing rules and cannot exceed the maximum allowed weight of 20kg for economy class and 10kg for ATR flights. 

Excess Baggage Fees

NAM Air applies specific charges if you are traveling with sports equipment, including diving gear, golf equipment, and bicycles. These fees are determined based on the weight of the equipment and include tax. For general routes, NAM Air’s extra baggage fees are as follows:

• For equipment weighing between 0 – 5 Kg, the fee is 111 IDR.
• Equipment weighing between 6 – 10 Kg incurs a charge of 166 IDR.
• Items weighing between 11 – 20 Kg are charged at 222 IDR.
• Any equipment weighing over 21 Kg is subject to a fee of 333 IDR.

For the specific route between Denpasar and Tambolaka, the NAM Air charges increase due to route-specific regulations:

• Equipment weighing 0 – 5 Kg is charged at 222 IDR.
• For 6 – 10 Kg, the fee is 277 IDR.
• Weights between 11 – 20 Kg incur a charge of 333 IDR.
• Equipment weighing over 21 Kg is charged at 444 IDR.

NAM Air Lost, Delayed, & Damaged Baggage

In the unfortunate event that your baggage is lost, delayed, or damaged, NAM Air has protocols in place to assist you. It’s recommended to wrap your baggage for extra protection and avoid storing valuables inside checked luggage.

If you encounter any issues with your baggage (lost, delayed, or damaged), report them to NAM Air staff immediately for proper handling and resolution.

Before you head to the airport for your NAM Air flight, double-check your baggage against the airline’s policy. By purchasing prepaid baggage, adhering to the weight and size limits, and understanding the fees for excess baggage, you can avoid last-minute surprises at the airport. In case of any mishaps with your luggage, rest assured that NAM Air is committed to addressing your concerns promptly. With this knowledge in hand, you’re all set for a smooth takeoff with NAM Air.

Frequently Asked Questions