Batik Air Check-In Policy

The passengers flying with Batik Air need to be familiar with all Batik Air Check-In options so that they have the convenience of fulfilling their boarding requirements on time without any hassle. This article aims to provide the various check-in options provided by Batik Air, the recommended timeline for check-in, necessary documentation, and additional details.

Batik Air Check-In Methods

Passengers traveling with Batik Air can conveniently complete the check-in process with Batik Air through the following platforms:

• Online Check-In: Passengers can log in to the Batik Air website and complete the check-in procedure via the ‘Manage Booking’ section.
• Mobile App Check-In: The passengers can utilize the Batik Air mobile application to check-in. After completing the mobile app check in the passengers are given a digital boarding pass which will be generated online.
• Airport Check-In: Passengers have the option to check in at the airport counter, provided they arrive at least 3 hours before the scheduled departure time. Batik Air will then issue a paper boarding pass.
• Kiosk check-in: Passengers can self check in at the Batik Air kiosk. 

Web check in Batik Air

Passengers can easily check Batik Air check-in process through the website. Follow these steps:

• To initiate the Batik Air web check-in process, visit the Batik Air website and navigate to the ‘Manage Bookings’ section.
• Enter the passenger’s surname along with the booking reference.
• Choose the relevant flight segment that requires check-in.
• Customize your preferences such as seating arrangements, baggage, or any special requests.
• Proceed by clicking on the ‘Confirm’ button to finalize the check-in process. Your boarding pass will then be generated which will be available for immediate printing or download.

Note: For meal selections, it’s important to pre-purchase them at least 24 hours before the scheduled departure time. Bag drop counters are closed precisely 1 hour (60 minutes) before departure, except for ATR flights where they close 30 minutes prior.

Mobile Check-In via Batik Air App

Passengers can easily perform Batik Air check-in using the mobile application. Follow these simple steps:

• Download the Batik Air app from either the Google PlayStore or iOS App Store.
• Open the app and select the check-in option from the main menu.
• Choose the flight segments for check-in.
• Proceed with the check-in process and select preferred seats, baggage, or any other additional services.
• Confirm your selections to generate the mobile boarding pass.
• Save the electronic boarding pass on your smartphone for convenient access.

Airport Check-In with Batik Air

For airport check-in with Batik Air, the passengers need to arrive 30 minutes before for domestic departures and 60 minutes before international departures:

• Visit the Batik Air check-in counter at the airport.
• Provide either your booking reference or e-ticket number to enable the Batik Air staff to access your reservation.
• Select your seating preferences or request additional services such as baggage handling, seat selection, or wheelchair assistance.
• If you have baggage to check, the airline will provide you with baggage tags.
• Upon completing the check-in process, the Batik Air staff will issue a paper boarding pass.
• Once you’ve checked your luggage, proceed to the security checkpoint gate for boarding.

Self-Service Kiosk Check-In at KLIA1

Passengers who do not wish to use web check-in or online check-in also have the option to utilize the self-check-in kiosks available at KLIA1. 

Batik Air Check-in Time

The passengers flying with Batik Air need to adhere to the timeline stated by the airline in order to not miss the flight and face any hassle. Below are the time guidelines by Batik Air that need to be followed:

• Arrival Guidelines for B737 Flights at KLIA1
• The check-in counter opens 3 hours prior to the standard time of departure (STD) and remains operational until 1 hour (60 minutes) before STD.
• Boarding gates will be closed 15 minutes before the standard time of departure (STD).
• Arrival Guidelines for ATR Flights at SUBANG SKYPARK AIRPORT
• For ATR operations at Subang Skypark Airport, the check-in counter opens 3 hours before the standard time of departure (STD) and closes 30 minutes before STD.
• Boarding gates close 10 minutes before the standard time of departure (STD).
• Passengers who arrive late at the check-in counter or boarding gate beyond the specified times will not be allowed to board and will be treated as ‘No-Show’ passengers.

Documents Required For Batik Air Check-In

Passengers are required to have the following documents for Batik Air check-in:

• Booking reference number or ticket number
• Valid identification such as a passport or government-issued photo ID
• Applicable visa or entry permits
• Travel insurance (not compulsory)
• Passengers may have to fill out customs declaration forms only depending on the destination they have chosen
• Baggage tags for checked luggage
• Passengers requiring special assistance must carry relevant documentation related to their special needs. 

Batik Air Important Notice For Web Check-in:

There are various rules and guidelines that the passengers need to follow in order to avoid any last-minute hassle while flying with Batik Air. Follow the rules mentioned below:

For Passport validity

• You won’t be allowed to board flights or granted entry at your destination if:
• Your passport has less than 6 months validity, or
• Your visa is invalid, or
• Document check is not completed.

Codeshare Flights:

• For codeshare flights, check-in is required at the airport.

Offloaded Passengers:

• If you have been denied boarding or offloaded, please seek assistance from our ground staff at the airport.

Batik Air E-Boarding Pass:

After completing Online Check-in, passengers traveling on Indonesian domestic routes will receive an E-Boarding pass. Here’s a detailed explanation of the E-Boarding Pass:

• An E-Boarding Pass is a digital boarding pass accessible through a check-in application, website, or online platform, serving as an entry pass to boarding gates and aircraft.
• The boarding gate serves as the entrance to the waiting area for the aircraft.
• Boarding refers to the process of passengers being guided from the waiting area onto the airplane.
• The E-Boarding Pass is exclusively valid for Indonesian domestic flights for Batik air.
• It includes passenger names, routes, flight numbers, dates, boarding times, seat assignments, terminal information, gate numbers, and other essential details.
• Passengers with an E-Boarding Pass and no checked baggage can proceed directly to the boarding gate without needing to print the boarding pass physically.
• Those with checked baggage only need to report to the check-in counter staff for baggage drop-off, without printing their boarding pass physically.
• The E-Boarding Pass can be displayed on a device to AVSEC (aviation security) officers and boarding gate staff for entry.
• During boarding, the boarding gate staff scans the E-Boarding Pass.
• Passengers can confirm the waiting area number upon airport arrival by consulting with the check-in counter or boarding gate staff.

Frequently Asked Questions